Is the product an Authentic / Genuine item?
All the products that are sold by SJK Electrical are 100% original and brand new from manufacturers in Malaysia.
Is the product a Display set / Second hand item?
We are a Pure-Play business, we only sell through online. We do not have any display set and second hand items.
How do I claim Warranty for small appliances?
• For warranty, official tax-invoice will be attached with the parcel or send via WhatsApp. All you need to do is just keep our tax-invoice for future warranty purpose. Once the item has any functioning defect you can directly send it to the Brand Service Center together with the warranty card and our invoice for further checking or repair.
• If it is within 14 working days of the receipt date, we may arrange courier service to pick up your item and send it to the Brand Service Center for further checking or repair.
Attention: Service Department
Contact Number: +6012-9696 305
Lot 115-1 Jalan Anggun City 3,
Pusat Komersial Anggun City,
Taman Anggun, 48000 Rawang,
Selangor Darul Ehsan, Malaysia.
How do I exchange my item(s)? • If you decided to exchange an item, you will need to return it to the address given above. Please take note that you must return the item in full set and the item must be new in condition. The risk during the transition is beared by you. • Then select the item you want to exchange and if the product is more expensive than the current product, you will need to pay for the extra price according to the Top Up Calculation as following : New Item’s Price (refer to SJK Electrical website) - Paid Item’s Price + New Item’s Shipping Fees (refer to SJK Electrical website) • Once we receive the returned item, we will proceed to check whether the item is under good condition then we will decide to approve your exchange request or reject the request. • Once we approve your exchange request, you will be informed to top up the amount of exchange item, we will then ship out the item within 1-2 working days after your payment is done. How long will it take to get my refund? It will take within 7 working days for your refund to be reflected into your bank account once we have received your return purchase and checked the item is in good condition. Will you pay for the return shipping charges? • We will arrange courier service to pick up your purchase if the product delivered to you is shown defective within 14 working days of the receipt date. • If the item is returned for any other reason after 14 working days of the receipt date, you are responsible for the return shipping charges.